Privacy Policy

Introduction

ClearShift Ops LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our clients and their staff members. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our automated shift confirmation service.

1. Information We Collect

Staff Contact Information

To provide our shift confirmation services, we collect and process:

• Staff member names
• Phone numbers
• Shift scheduling information (dates, times, locations)
• SMS response data (confirmations, declines, or non-responses)

Client Business Information

We also collect information from our staffing agency clients:

• Company name and contact details
• Billing information
• Workflow preferences and system configurations

2. How We Use Your Information

We use the information we collect to:

• Send automated SMS shift confirmations to staff members
• Process and track confirmation responses
• Update client spreadsheets or scheduling systems
• Send alerts to coordinators when necessary
• Provide customer support and service improvements
• Process billing and payments
• Comply with legal obligations

3. Information We Do NOT Collect

We explicitly do not collect, access, or store:

• Protected Health Information (PHI) as defined under HIPAA
• Patient health records or medical information
• Social Security Numbers
• Financial account information (beyond necessary billing details)

4. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information only in the following circumstances:

• With our clients: We share confirmation status updates with the staffing agencies who employ the staff members
• With service providers: We use third-party SMS providers to deliver messages (subject to their own privacy policies)
• For legal compliance: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected parties)

5. Data Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain staff contact and scheduling information only as long as necessary to provide our services to our clients. Upon termination of service, we delete or anonymize personal data within a reasonable timeframe, unless retention is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal obligations)
• Opt-out of SMS communications (though this may affect service delivery)

To exercise these rights, please contact your staffing agency employer or reach out to us directly at info@clearshiftops.com

8. SMS Communications

By providing your phone number to your employer (our client), you consent to receive automated SMS messages related to shift confirmations. Standard message and data rates may apply. You can opt out by replying STOP, though this may impact your ability to confirm shifts.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify clients of material changes via email or through our service dashboard. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: